After grounding its entire fleet of planes for at least two months back in March, Easyjet has fallen victim to a cyberhack. Does this mean your information is in the wrong hands? Express.co.uk tells you all you need to know.
The budget airline, which is currently inactive due to the coronavirus crisis, said its data has been accessed by criminals.
There is currently no evidence that the information has been misused by criminals, but customers’ email addresses and travel details of just over 2,200 customers have been accessed by “highly sophisticated” hackers.
Passport and credit card details have not been accessed or tampered with, and only a small proportion of Brits who have flown with Easyjet will be affected. So has this affected you?
A statement from the airline said: “There is no evidence that any personal information of any nature has been misused.”
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It went on to say: “However, on the recommendation of the ICO, we are communicating with the approximately 9m customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing.
“We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications.
“We also advise customers to be cautious of any communications purporting to come from easyJet or easyJet Holidays.”
Johan Lundgren, easyJet chief executive, added: “We take the cyber security of our systems very seriously and have robust security measures in place to protect our customers’ personal information.
“However, this is an evolving threat as cyber attackers get ever more sophisticated.”
The situation was revealed today by a company investigation by leading forensic experts.
The online channels affected by the attack were immediately closed, and no one is sure how long the criminals were able to view the details.
Mr Lundgren added: “Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams.
“As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications.”
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