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Club Med Launches 'Safe Together' Initiative, Florida Reopening Flash Sale

Club Med today released details of its newly-developed ‘Safe Together’ commitment ahead of the reopening of its all-inclusive resorts in Florida, Mexico and the Caribbean, and affirmed its updated Free Cancellation Policy to provide further flexibility and peace-of-mind to anyone booking their Club Med vacation through December 2020.

In North America, Club Med Sandpiper Bay in Port St. Lucie, Florida, will be the brand’s first resort to welcome back its valued GMs (that’s Club Med-speak for “guests,” from the original “Gentils Membres”), starting Friday, June 12, 2020, to enjoy their favorite beachside experiences in the safest manner possible.

Flash Sale

Situated along the St. Lucie River, surrounded by lush vegetation and enjoying a wonderfully tropical climate, Sandpiper Bay is the ideal Club Med Resort for an active family vacation, filled with outdoor delights. It’s also located about a 90-minute drive away from both Orlando and Miami, where all kinds of attractions draw visitors, as well as a short drive away from West Palm Beach.

Today, Club Med also launched a Flash Sale on Sandpiper Bay bookings, offering free stays for kids under twelve, and 50 percent off adults on reservations made before June 3 for travel between June 13 and December 18, 2020.

Free Cancellations

To provide ultimate booking flexibility and promote peace-of-mind, Club Med has also introduced its ‘Book with Confidence’ free cancellation policy on all new reservations made between May 18 and December 18, 2020. It guarantees guests a full refund on their stays, provided that they cancel before fifteen days prior to their planned check-in date.

In conjunction, an enhanced ‘Best Rate Guarantee’ means that, if guests should find a lower price offered on the same travel dates, they’re eligible to receive a Future Travel Certificate for the value of that price difference, applicable on their next booking.

‘Safe Together’ Commitment

Since its founding in 1950, Club Med has specialized in the development of low-density resorts, each integrated with care and respect for its unique natural environment, and with a focus on active, outdoor enjoyment, leaving plenty of space to practice social distancing in the post-pandemic era.

“We understand expectations on health and safety have shifted, and after a long period of social distancing people will want to revisit places they are familiar with and trust,” said Carolyne Doyon, President and CEO of Club Med North America. “Club Med has a 70-year-long legacy delivering a thoughtful and safe vacation experience. As our resorts reopen, we will maintain the Club Med atmosphere, which is an integral part of our DNA, while also keeping safety and hygiene as our top priorities.”

‘Safe Together’ represents a fresh set of health and safety practices, developed by an International Scientific Committee consisting of doctors and professors, and in alignment with guidelines set by global health authorities. The company will modify its operations at all properties to ensure the health and safety of guests, while still preserving the beloved “Club Med Spirit” for which the brand is known.

Health and Safety Provisions

Hygiene:

—Capping resort capacity at 65 percent

—Plexiglass barriers installed on all service counters

—Digital and in-app services, including check-in, spa bookings and in-room service requests

—Staff required to wear face coverings indoors, during cleaning or food preparation

—Temperature checks for employees at the start of every shift

—Temperature checks for guests upon check-in and periodically throughout stays

—Increased frequency of deep-cleanings for all high-touch surface and public areas

—Hand-sanitizer available throughout the resort properties

—Doctor or nurse available 24/7

Dining:

—Increased opening hours at all dining locations, enabling lower occupancy levels

—More distance between tables and more outdoor dining capacity added

—Focus on single plates and custom-prepared dishes

Kids’ Clubs:

—Every child temperature-checked twice per day

—Hand-washing for all children organized hourly

—Focus on outdoor activities

—Ongoing deep-sanitization and disinfection of all toys, equipment and high-touch surfaces after each use

Activities:

—Fan-favorite sporting activities (e.g. tennis, golf, kayaking, yoga, sailing, flying trapeze, etc.) will operate under strict sanitization processes carried out between users

—Yoga and fitness classes will be held outdoors

—Event entertainment and resort programming will consist of smaller-scale events and make prime use of Club Med’s outdoor spaces. Examples include live concerts or DJ sets, sunset acoustic music performances on the beach, acrobatic displays above the pool and family movie nights held in the open air under the stars.

For more information, visit clubmed.us.

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Spain holidays: Cruises could be banned until end of June in cruise holiday blow

Cruise holidays to Spain may well not take place again until late June, in the latest cruise news. Spain has confirmed that the current ban on cruise ships will not be lifted until the country is out of its coronavirus State of Emergency. Holiday liners will also need to be able to prove extensive health and safety checks

READ MORE

  • Portugal holidays: UK government issues new travel advice

The Spanish government has published a new order to “restrict entry into Spanish ports of cruise-type passenger ships from any port.”

They have also banned “foreign ships or recreational vessels that do not have their port of stay in Spain.”

This applies not just to mainland Spain but also to the Canary Islands and the Balearics.

The ruling is relevant regardless of what phase of the de-escalation period the specific regions are in.

Spain’s government says it has taken into account official advice from the European Commission.

This states: “Previous outbreaks of COVID-19 on cruise ships have highlighted the special vulnerability of closed environments during long voyages.

“Before cruise ships resume operations, ship operators must establish strict procedures to reduce the risk of contagion on board and to provide adequate medical assistance in case of contagions.”

The state of emergency was imposed on March 14 with an initial end date of May 24.

However, Spanish Prime Minister Pedro Sanchez has already indicated that he intends to ask for an extension.

This could see the state of emergency lasting until the end of June.

Spain’s Ministry of Health said today that continued measures to control the entry of cruise ships and other boats were essential to prevent the spread of coronavirus.

The arrival of cruise ships has been banned since March 13.

READ MORE

  • Tenerife airport reopens: Flights to Spain set to start from Monday

“The still complex situation and unpredictable nature of COVID-19 and dynamics of its evolution, as well as the guidelines and recommendations of the Commission, advise against lifting this restriction as operators establish procedures to reduce the risk of contagion on board and ports on route and to make arrangements for the repatriation of a passenger or medical treatment,” said a spokesman.

In further news, Spain’s Transport Minister Jose Luis Abalos issued good news concerning Spain’s two-week quarantine imposed on travellers arriving in Spain.

Abalos said it was intended to be temporary and is set to be phased out in parallel with travel being allowed within Spain.

“We can’t allow foreigners to travel while the Spanish population is confined,” Abalos told broadcaster TVE.

“From late June, we’ll start tourism activity, I hope… We must make Spain an attractive country from the health point of view.”

Spain relies heavily on tourism highlighting the need to kickstart holidays as soon as possible.

However, for now, Britons are unable to travel unless for “essential” reasons.

It is is not yet known when this restriction will be lifted.

Additional reporting by Rita Sobot.

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El Cid Resorts Introduces ‘Always Committed’ Program

WHY IT RATES: El Cid Resorts is committed to protecting both its guests and the staff throughout its various properties. —Codie Liermann, Associate Editor

For over 45 years, El Cid Resorts has been building trust through commitment with our guests, partners and employees. Commitment to deliver the best guest experience with worldwide quality and service, commitment to be a great place to work and commitment to health, among others.

We are proud to share our “Always Committed” Protocol Program, with the objective to preserve the well-being and health of our dear guests, employees and their families against COVID-19, by implementing rigorous protocols in quality and hygiene processes endorsed by Preverisk and Cristal, world-renowned companies for certifying the most important hotel chains in the world.

These are some of the new standards we are implementing to offer safe vacation experiences to our guests in our properties in Mazatlán, Cancún-Riviera Maya and Cozumel.

Commitment to Hygiene Protocols and Preventive Action Measures Against COVID-19:

—El Cid Resort’s operation has enforced and also included additional guidelines for guests, partners and staff, reinforcing its dedication to service and care, to continue offering insuperable vacationing experiences for guests and families.

—All staff will wear masks, gloves and when necessary protective masks.

—Physical distancing is enforced in all areas.

—Placement of antibacterial gel in all “guest contact” areas.

Committed Upon Arrival:

—Upon arrival physical contact with transportation vehicles and people is to be avoided, luggage will be received and immediately taken through a sanitation process.

—Body temperature will be checked with a thermal camera thermometer.

—Antibacterial gel dispensers available at set stations.

—It is necessary that guests use face masks at the time of arrival.

—Physical separation between the receptionist and guest through a protective glass.

—Check-in and check-out done by a single person per family following the distance signs posted on floors.

—Symbols and signs displayed to reinforce safe physical distancing in areas like front desk, spa, restaurants, swimming pools, etc.

—Work areas, surfaces, materials and equipment routinely and constantly cleaned and disinfected every 2 hours.

—Staff and guests are encouraged to respect the “no contact” and physical distancing policies, a wave and smile go a long way. Staff wears the #AlwaysCommitted pin.

Commitment to Room Cleanliness:

—Complete disinfection and sanitation carried out in rooms with nebulizing equipment meeting the requirements of the COVID19 certification.

—Unnecessary and/or additional cushions, pillows, covers and towels that will not be used are to be removed from the room.

—All room bedding will be changed upon departure.

—With a Hygiene Photometer random tests to scan rooms, corridors and work equipment carried out to verify proper disinfection practice.

—Air conditioning filters are cleaned and disinfected after departure and bactericide is applied to air conditioning outlet grilles.

—Riviera Maya properties count with a sophisticated external air cooling process installed that is used in all rooms when turning on the air conditioning, obtaining a 24hour clean air system.

—Rooms will have a “guarantee seal”, indicating that the room has been sanitized under the strict protocols of Preverisk and Cristal.

Commitment in Food and Beverages:

—Established maximum capacity of guests per consumption center and distance between each table.

—Continue to enforce the implemented cleaning and disaffection processes as established by NOM251 and the international standards of the Preverisk Group and Cristal in kitchen areas and bars.

—Frequent and routine disinfection of menus, checkbooks, terminals, pens and phones constantly and after each use.

—Chefs, cooks and other staff are to wear protective face masks and latex gloves to perform the table service.

—Intensified cleaning process and disinfection of utensils and work tables every 20 minutes.

—Acrylic barriers in the areas of bars and cashiers to prevent direct contact with guests.

Commitment to Pools and Beach:

—Safe distances between the loungers in swimming pools and beach areas.

—Limited number of lounge chairs in recreational areas.

—Antibacterial gel dispensers placed in all areas and disinfection of chairs, cushions and areas of both the pool and beach restaurants.

—Strict program for cleaning and disinfecting utensils, towels and work equipment.

—As parts of staff uniforms, personnel are to carry hair mesh, face masks and latex gloves when operating in areas such as swimming pools and the beach.

Commitment to Fitness Center & Spa:

—Limited number of users in fitness center areas.

—Antibacterial gel dispensers at the entrance as well as disinfecting towels for personal use.

—For gym use, appointments need to be made and are set for up to a maximum of an hour and a half.

—Floors and exercise equipment are disinfected every two hours.

—Massage areas, temazcal, hydrotherapy area and beauty salon are sanitized according to the strict protocols of Preverisk and Cristal.

—Between each reservation, there will be a period of 40 minutes to carry out sanitation processes.

Shows and Activities:

—During shows and activities, physical distance between each guest will be implemented.

—Dressing room cleaning will take place before and after each show and shift.

Kids Club and Teens Club:

—Limited and maximum number of guests in facilities, as well as the length of stay is established to avoid conglomerations and crowding.

—Periodically and routinely clean all items and surfaces.

—Teens Club staff will wash hands after performing the disinfection process.

—Staff will use face masks and latex gloves at all times.

—Temperature will be taken before entering the facilities.

It is important to note that the rigorous standards and protocols are also implemented in our subsidiary companies like Groups and Conventions, Golf Courses, Pronatours and Marinas, among our Human Resources departments. Learn more here.

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AmaWaterways Unveils 60 Wine-Themed Journeys for 2021

AmaWaterways unveiled the “Celebration of Wine River Cruises Through Europe” e-brochure, detailing upward of 60 wine-themed journeys for 2021—with three new itineraries, including the company’s first voyage exploring France’s Burgundy region.

Putting the spotlight on French cuisine and wine, the seven-night “Essence of Burgundy & Provence” itinerary will highlight such destinations as Chalon-sur-Saone, Tournus, Macon and Lyon.

Sailing between Paris and Le Havre, the seven-night “Onboard Impressions of the Seine & Paris” itinerary will spend two days in Paris and two in Le Havre, visiting Mantes-la-Jolie, La Roche-Guyon, Vernon, Rouen and Caudebec-en-Caux.

The seven-night “Rhine Castles & Swiss Alps” will operate from Amsterdam to Basel, exploring destinations in France, Germany, the Netherlands and Switzerland.

Pre- and post-land programs are available for all itineraries.

“When we launched our first hosted wine cruises in 2010, we simply wanted to share our appreciation of wine and showcase the enjoyment of both New World and Old World varietals through interesting excursions and fun wine tastings,” said AmaWaterways Executive Vice President and Co-Founder Kristin Karst.

She added, “The response we have received has been remarkable, and each year we have added more departures with interesting wine experts representing vineyards from across the country. Whether you are a wine lover, a knowledgeable connoisseur or simply enjoy a sip here and there, our intimate ‘Celebration of Wine River Cruises’ provides an added dimension to the river cruise experience. “

AmaWaterways is offering a virtual “Sip & Sail” event on May 21 at 3 p.m. PST on Facebook Live. Visit Facebook.com/AmaWaterways for more information. Travel advisors can pre-register by visiting the line’s Travel Advisor portal.

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Airlines say travel agencies key to return to the skies

Sales leaders at American and Delta say that their
partnerships with travel agencies will be key when travel ramps up
again.

“We’ve invested a lot of energy into these partnerships,”
said Jim Carter, American’s Eastern Division vice president for global sales. “It’s
these kinds of times when you get to test these partnerships. It’s natural now
that we lean on them. The conversations we are having with them are more
critical, to make sure we’re listening to where their clients are thinking
about traveling.”

Bob Somers, Delta’s senior vice president of global sales,
offered a similar message. 

“Having good visibility on what customers want from us,
where they are going to travel, when they are ready to travel, those are
questions that are being looked at now,” he said. 

Airline ticket sales within the agency channel have begun a
very modest tick back up, though they remain at depths that would have been
unimaginable just a few months ago.

Airline ticket sales within the agency channel were down
88.6% in terms of transactions and 93.5% by volume for the week that ended May
10, according to ARC. Though such figures would have been unimaginable just a
few months ago, they represented a slight improvement over April and the start
of May.

The recovery is likely to be slow. A Harris survey of 2,039
adults conducted May 1 to 3 found that 48% of Americans said they wouldn’t be
comfortable flying until the Covid-19 pandemic is over. But as a critical mass
of people do return to the skies, airlines will have the unprecedented task of
rebuilding schedules that have been reduced by as much as 90%.

Peter Vlitas, senior vice president of airlines for Travel
Leaders, said that airlines understand that as they set about rebuilding
schedules, travel agencies can provide key insights. Vlitas also said he
believes travel advisors will see their share of airline ticket sales increase
during the restart period, largely because flyers will have more doubts and
need more assistance than they do during normal times. 

“The airlines are realizing that we’re going to have a
bigger role, and they want to have a conversation with us about when we think
the customers are going to want to travel and where we think they want to
travel,” Vlitas said. 

Both Carter and Somers said that leisure travel agents weren’t
the only partners they were leaning on. American, said Carter, is looking to
the corporate agency community as well as to partners in corporate verticals
such as technology, entertainment and pharmaceuticals to get insights on where
demand is returning. 

Airlines are also mining internal data sources, including
bookings and flight searches. Still, Somers said leisure agents will play a
crucial role as travel recovers. The Delta sales team, he said, follows a
mantra with partners of, “listen, act, listen.”

“It’s especially critical when you have times of rapid
change,” he said.

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AAA skips Memorial Day travel forecast

AAA said it will not release a forecast of how many
Americans will travel for Memorial Day because the coronavirus crisis has
affected the accuracy of economic data used to create the forecast.

This is the first time in 20 years AAA will not release a
Memorial Day travel forecast. 

“Last year, 43 million Americans traveled for Memorial Day weekend
— the second-highest travel volume on record since AAA began tracking holiday
travel volumes in 2000,” said Paula Twidale, senior vice president of AAA Travel.
“With social distancing guidelines still in practice, this holiday weekend’s
travel volume is likely to set a record low.”

Meanwhile, online bookings have risen “modestly” since
mid-April, AAA said. That indicates traveler confidence is improving.

AAA expects when leisure travel does resume, initially
travelers will prefer destinations closer to home.

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ASTA Outlines Priorities for More COVID-19 Relief

ASTA’s most recent survey results show the progress of CARES Act relief programs. While more advisors are receiving some form of money from the act, whether through unemployment benefits or relief loans, many find the processes put in place difficult to navigate.

This is the second survey that tracks member experiences with the various relief programs available to travel advisors through the CARES Act, and 600 members responded.

According to the results, many more advisors had received money from the Paycheck Protection Program.

Nearly 65 percent of the travel advisors replying to the survey said that they had applied for a Paycheck Protection Program (PPP) loan.

More than 52 percent had now been approved for a loan versus 20.1 percent on April 20.

Still, many advisors reported that the process to get the assistance was a struggle. Nearly 34 percent said that they found the process very difficult, 28.7 percent moderately difficult and 20.1 percent somewhat difficult.

Finding an institution from which they could get financing was also hard. Just over 38 percent had difficulty in finding a bank, credit union or other financial institution that was willing to accept their application.

Economic Injury Disaster Loans were another common form of relief for travel advisors. However, while 61.7 percent had applied for EIDL relief, just 25.9 percent had been approved for a loan. That is up from 7.1 percent on April 20, 2020, when the survey was first conducted.

Nearly 30 percent found the process very difficult; 20.7 percent found it moderately difficult, and 16.8 percent said it was somewhat difficult.

Unemployment benefits were the most common form of relief. Seventy-six percent of travel advisors had applied. Just over 33 percent had been approved versus 13.8 percent in the first wave of the survey.

Nearly 53 percent reported that the process was very difficult; 21.2 percent said it was moderately difficult, and 15.1 percent said somewhat difficult.

Based on member feedback, ASTA has outlined its priorities for the next coronavirus relief package.

ASTA is requesting that Section 4112 of the CARES Act be amended to provide payroll support payments to “ticket agents and that the funding authorized be increased by $7.7 billion to allow for these payments.

ASTA is also requesting that funding for PPP is increased to $900 billion and is extended through December 30, 2020. It is also asking that the program’s loan threshold be increased from 250 percent of monthly payroll to 400 percent of all business expenses among other requests that include extending loan forgiveness and increasing the employee cap.

The association is requesting additional funding for ticket agent loans as well.

“While we expect the majority of our membership to avail themselves of other relief options in the CARES Act over the coming weeks and months – the PPP in particular – given the scale of the disruption to our part of the travel industry we believe there will be intense demand for relief under this program, which started accepting applications on April 8,” ASTA detailed in its recommendation.

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AIC Hotel Group Launches Enhanced Cleanliness Protocols

AIC Hotel Group today announced a set of enhanced operational protocols that will be implemented on top of the company’s existing, internationally-recognized sanitation standards. Specifically, these changes are coming to its properties throughout Mexico and the Dominican Republic: the all-inclusive Hard Rock Hotels, the UNICO 20 87 Hotel Riviera Maya and Nobu Hotel Los Cabos.

While AIC has set these standards as a baseline, each hotel can be contacted for information on its own customized enhancements to sanitation and preventive protocols and procedures.

The all-inclusive Hard Rock Hotels have also globally implemented their new ‘Hard Rock SAFE + SOUND’ program, powered by Ecolab, while UNICO 20 87 Hotel Riviera Maya has dubbed its own heightened health and safety program ‘S.A.F.E.’ (safe and friendly environment). All are established in alignment with current best practices and guidelines put forth by the World Health Organization (WHO) and the Centers for Disease Control (CDC).

“As our industry gears up for its return, it is imperative we take every necessary additional precaution to keep our guests and employees safe,” said Frank Maduro, AIC Hotel Group’s Vice President of Marketing. “Our hotel teams have worked hand in hand with local and national authorities, while adhering to globally recognized guidelines to devise a number of added measures to provide a world-class vacation experience.”

Procedures, Protocols and Preventive Measures:

Guest and Employee Health: Hand-sanitizing stations will be installed throughout hotels, with visual signage placed prominently both in guest areas and back-of-house as reminders to follow important guidelines like frequent hand-washing and physical distancing. Steps will be taken to minimize person-to-person contact and a doctor will continue to be onsite 24/7 to provide care, as needed.

Employee Protocols: Staff will be closely monitored for symptoms and receive temperature checks daily, and be required to wear such personal protective equipment (PPE) as befits their role. All employees will undergo thorough training on newly-enhanced cleanliness regulations, and are being trained to identify any viral symptoms and follow firm protocols for reporting to medical officials.

Cleaning and Sanitation: Cleaning products used in the hotels are approved for use by Environmental Protection Agency (EPA) guidelines, and are effective against viruses, bacteria, and other airborne and bloodborne pathogens. Hotels are performing more frequent disinfections and deep-cleanings of common areas, public spaces, guest rooms and back-of-house areas, especially of high-contact points or surfaces.

Physical Distancing: Guests and employees will be required to distance socially at least six feet apart from other parties not traveling with them. Standing in lines, waiting for elevators, walking in the hotel or on the grounds and limited elevator capacities would constitute examples. Furniture in all common areas has been resituated to accommodate the increased spacing requirements, including redesigned meetings-and-events layouts.

Guest Experience: Definite protocols have been put in place to protect guests and employees at every step of the guest experience. Enhanced measures extend to the in-house transfer company, luggage disinfection, thermal-scanner temperature, a pristine check-in process, strictly enforced hygiene and physical distancing practices throughout the spa, salon, fitness center, pool and beach areas, entertainment venues and more.

Food and Beverage: The hotels will continue to employ internationally-recognized systems for identifying and reducing food safety risks, such as Hazard Analysis Critical Control Points (HACCP), and strictly adhere to global brand standards, as well as compliance with respected third-party standards like NSF. Buffet and teppanyaki services have been removed, while in-room dining will now offer enhanced menu options and contactless service.

For more information, visit aichotelgroup.com

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Tour operators say 2020 is slipping away

Any hope of a fast travel recovery from coronavirus appears
to have faded, with representatives of some the country’s top tour operators saying
that a 2021 rebound is more realistic.

“Right now, I think it is a very mild recovery starting in
January 2021,” CIE International CEO Elizabeth Crabill said in a webinar with
board members of the U.S. Tour Operators Association.

The last two quarters of 2020, she said, “will be for the
hardiest of travelers and the ones who are most dedicated or unable to change
their plans.”

Other USTOA board members agreed.

Holland America Group executive vice president Charlie Ball said
he sees the “skies starting to part a little bit” but with all the talk of a
second surge in the pandemic, he envisions a slow recovery.

“For any of our businesses to work well, people have to be
comfortable getting on an aircraft,” he said. … “I’m thinking the third and
fourth quarters are going to be a slow restart.”

Next year, he said, “is going to be our first chance to move
ahead from this difficult time.”

Even then, the first quarter of 2021 looks soft, said Apple
Leisure Group senior vice president Scott Wiseman. “We shouldn’t expect to see
2021 back to even 2019 levels … at least with what we know today.”

USTOA president and CEO Terry Dale said results from the
latest survey of active members shows 57% of business on the books for 2021 is
rebookings of canceled 2020 trips. Of those trips, 80% were to international
destinations, while 20% were for North America.

Tauck CEO Dan Mahar said most Tauck customers “are staying
in their lane” and rebooking the same trips, but that it’s too soon to really
talk about post-pandemic booking trends.

At the moment, Globus CEO Scott Nisbett said trips to North
and South America “are looking much better than others,” while “really long-haul
destinations like Asia, Australia, Africa are down quite a bit more.”

As for the remainder of the year, travel companies said all
is not lost, at least not yet.

“We are still optimistic about operating in Q3 and Q4,” said
Madhvi Buch, senior vice president of the Travel Corporation. “We haven’t seen
a huge drop in the bookings that we are already holding for Q3 and Q4, but
we’re definitely not seeing any new green shoots coming back.”

Mahar said many customers are still holding onto fall travel
plans, but that makes for tricky judgment calls about whether to try to run
those trips since the earlier that operators reach out to travelers about
changes and suspensions, the easier it is to get them to rebook rather than
cancel.

The good news: “The desire to travel is still very strong,”
Mahar said. 

Recovery, however, he said “will come down to vaccinations
and medication and whether they are widely available not only here but in the
destinations where we travel.”

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MGM Resorts Reveals Health and Safety Plan for Reopening US Properties

MGM Resorts International has released a “Seven-Point Safety Plan” for reopening its U.S. properties, which have been temporarily closed for the past two months due to the coronavirus pandemic.

The report released Tuesday outlines the comprehensive health and safety protocols— developed in conjunction with medical and scientific experts including lead health and safety advisor and Vice President of Health Sciences for Colden Corporation Dr. Shannon Magari—the company is implementing prior to welcoming guests back.

The plan includes employee-screening measures such as routine temperature checks and self-screening protocols for guests as well as mandatory masks and personal protective equipment (PPE) for all employees. Meanwhile, guests will be encouraged to wear masks in public areas, with MGM Resorts providing them free of charge.

The company is also implementing a six-foot physical distancing policy and utilizing plexiglass barriers and eye protection for employees in areas where maintaining a safe distance isn’t feasible. Guests will also have access to custom-built handwashing and hand-sanitizing stations in high-traffic areas while electrostatic sprayers will be used in many large areas for more efficient disinfection.

Additionally, MGM Resorts is prioritizing air quality and enhancing the effectiveness of its heating, ventilation and air conditioning (HVAC) systems to further minimize the risk of virus transmission.

The company has also established incident response protocols in the event that a guest or employee tests positive for COVID-19, including ensuring that the individual in question has access to medical treatment and that any exposed areas are thoroughly sanitized.

Finally, MGM Resorts is eyeing a number of digital innovations such as contactless check-in through the MGM Resorts mobile app and digital food and beverage menus available to view on guests’ personal mobile devices via QR code.

As we prepare for the moment we can re-open our doors, safety is our first priority. That is why we have created comprehensive health and safety protocols outlined in our “Seven-Point Safety Plan.” Learn more about this important update: https://t.co/4WiwCdQAdf pic.twitter.com/xoXeEGZcJ0

“Preparing for the moment we can re-open our doors, MGM Resorts focused on developing a plan that puts health and safety at the center of everything we do. Our ‘Seven-Point Safety Plan’ is the result of months of consultations with public health experts and outlines our comprehensive approach to welcoming guests back safely,” said MGM Resorts Acting CEO and President Bill Hornbuckle in a statement.

“Our properties will not look the way they used to for a while, and that’s not only okay, it’s critically important. We will continue providing the hospitality experiences we are known for, but we must do so safely,” added Hornbuckle. “We will continue working with experts and following guidance from the World Health Organization, Centers for Disease Control and Prevention (CDC) and government officials and regulators as we evolve these protocols based on the latest information.”

Click here to view MGM Resorts’ complete Seven-Point Safety Plan.

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